I had a positive experience at Chessecake Factory the first time I visited, so I thought it would be a great idea to celebrate my birthday there with 10 other family members and friends. I called,and they immediately denied reservations. I tried to explain to the manager my situation that it's a special occasion, we have a bigger party, and also older people who wouldn't want to shop for an hour before dinner...and he wouldn't even try to accomodate the customer's requests. I got the impression that they don't care for more business because they think they're so popular.
I'm not commenting on their food or waiters here. All I want to say is that this place is not good for groups and special occasions (most ppl don't want to wait for an hour for their birthday dinner and take the risk of getting a bad seating area).
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