DO NOT STAY HERE! The customer service is the worst I have ever encountered in my life. DO NOT attempt to use the spa, they are completely disorganized, rude. First they lost my appointment, tried to say it was because I was not old enough. Which added insult to injury. How do they know when I book the appointment what I look like? I told them I was twenty on the phone, I was still hasseled when I arrived. Remember the saying the customer is always right? well not here! The registration staff continued to argue with me about the lost appointment, as a result I lost about 30 mins of that service, when they had someone free to start with. That would have been the easy way to solve it first. They used the excuse, well I'm new. You still need to be doing your job correctly!
Pros: luxurious
Cons: customer service, staff, expensive, crowded
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