Despite the relaxing spa ambiance, and the impressive quality of my spa treatments, I would not recommend this spa on the basis of very poor customer service. The staff has lost sight of the spa ideal, spoiling a blissful day of indulgence with poor customer relations. When I visit a spa I expect to feel welcomed and pampered, and this spa fell far short of meeting this fair expectation. In short, the management and desk staff was rigid, unaccommodating, and on my visit outright rude.
Cons: Operations, Organization, Management
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