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Great Hotel/Bad Service - Review by citysearch c | Embassy Suites by Hilton Detroit-Livonia-Novi

Embassy Suites by Hilton Detroit-Livonia-Novi

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Great Hotel/Bad Service 11/28/2005

I stayed at this hotel for a friend's wedding. The lobby is open air with nice skylights bringing in lots of light. The rooms were very nice, all suites. They were really comfortable and all. My only complaint with this hotel is the service at the front desk, particually the wake up call service. I called on three different days for wake up calls. I only received a call once. After realizing that they wern't reliable the first night, I took caution and also set my cell phone alarm. Luckily that went off, or I would have missed my plane, as they didn't bother to call us on our final day. more
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