I like family run businesses, I think you get better customer service from them. Recently my husband tried to replace a toilet himself, after he realized that he was in over his head, I called Rascher. They came right out and used the parts that we had already purchased elsewhere and only charged us for labor. Other places I called first wanted to sell us parts. The repairman was very friendly and did not make my husband feel bad at all for messing it up!
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