I scheduled to have my new house setup with gas and I arrived at our new house at 8:15 to find a door hanger stating that he was there at 8:05. When I called the office they said they had to reschedule. Now, my family was without heat because of 10 minutes within a 8am to 12 midnight window. What kind of company can tell you that their tech will be at your home anytime between 8am and 12midnight? NW Natural can. This stinks and so does NW Natural - in more ways than one. If you have a choice - avoid them!
Cons: Poor Service, Expensive, Arrogant
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