I have not been to the Pasadena one, but I agree that the customer service could do with some brushing up at Glendale. I cannot say that they all act huffy because I've had some darling people help me out, but on more than one occasion, the cutter will act like they are doing ME a favor and will hurry me along. The lines are also long and slow. However, it has been a good resource and I can't help but shop there. There are a lot of fabrics to choose from. As for arts and crafts overall, I would go to Michael's as well.
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