I went to upgrade my phone service. The employee called me a liar, told me that what I wanted to do (and had just done the same thing with my partner at another Best Buy store) was not possible and refused to give me his last name or his manager's last name.
This store couldn't GIVE me something free at this point. I could not believe how poorly I was treated.
I'd have rated this store with less than one star had that been an option.
PROS: None - my advice is take your business elsewhere
CONS: The Staff's understanding of customer service
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