Dishonesty on 3 occasions:
1)about the minimum price of the diamond, granted this is somewhat expected, I asked for the minimum price, couldn't afford it, then he lowered it more, it obviously was not the minimum price
2)I asked if the diamond was certified, was told it was, then received a call later telling me it was not, by itself, maybe a honest mistake, they replaced it with probably a less valuable, certified diamond (3 points higher, 1 down in color and clarity) refused to pay to certify the original
3)Was told it would be ready in 7 to 10 days, it took 14 at the most recent suggestion
First rule of customer service is to under-promise and over-deliver, the opposite was done here.
Second, do not lie to customers in an emotional purchase such as engagement rings, they have lost my business for sure, trust is very important.
Pros: parking, Good attention
Cons: Dishonesty
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