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Poor service ruins good experience - Review by citysearch c | Masa

Masa

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Poor service ruins good experience 10/9/2005

We visited on a Friday and it was my second time there, the first having been for tapas at happy hour. The valet was outrageous for the South End - $14, but the service was even worse. Though we were seated promptly, our waitress stumbled through the specials and disappeared after delivering our drinks (and telling me they ran out of Wild Turkey). 10 minutes later, we were able to order and our waitress disappeared again. She didn't bring our app or meal and never checked in to see if we needed another drink. Then she delivered the check not asking if we wanted dessert, and disappeared *again*. The food was excellent, with a great scallop and duck appetizer that was not at all fishy, but the service and overwhelmingly loud ambience ruined a nice meal. Pros: Appetizers, Good food Cons: Loud, Poor service more
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