Sometimes the food is cold and the sauce tastes tinny. Usually, the service is bad. I've had a server bring me the wrong salad dressing because I mispronounced the dressing's name! They can be very slow, and you almost always have to ask for the bread that comes with the food, per the menu. The sauce is usually pretty great and their chicken is awesome. We live right around the corner but have really stopped going there because of the service.
Pros: food, usually, selection
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