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Terrible Service - Review by citysearch c | Ray Laethem Buick GMC

Ray Laethem Buick GMC

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Terrible Service 8/12/2004

I selected this dealership for its proximity to my home, as I did not purchase my vehicle there. My vehicle was dropped off at 8 AM and they assured me that they could service it that day. By 7 PM they had not even looked at it. I had to call several times, as they did not even give me a call. We are talking about a simple alternator replacment issue here, which takes a max time of about 35 minutes. My car was finally ready at around 3:30 PM the next day, so it took them 18+ hours of open shop time to fix a simple problem. Eve worse, they would not pick me up to get my car because they have a 2 mile radius limit!!!!! DO NOT GO TO THIS DEALERSHIP!! Pros: NOTHING Cons: , SHUTTLE SERVICE more
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