We have been frequent patrons for over 10 years and it surprises me that the owners never recognize us or our friends by name.
We go to many other restaurants and within two visits not only does the management know our names, but the staff. They know what we like to drink, what we frequently order and our names.
The lack of warmth and even caring that we frequent their restaurant has really deterred us over the years. Our visits have become fewer due to the overall 'who are you, we don't care' attitude.
Pros: good servers, good food
Cons: , cold feelings
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