We had tickets for a 5 pm showing of one of the 'big' movies. Lagoon's Time-Warner partner, Moviefone, oversold the show by many-many tickets. The Lagoon managment, Kim from Seattle specifically, took it in stride and was able to reorganize the showings, move a couple of showings to their sister site the Uptown and keep the patrons happy.
I've been to many of the movies at both sites, and have always come away pleased. This time I was totally impressed. A true service company.
Pros: Service top notch, Price, Best shows
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