Having all the different unusual & exotic burger toppings you want is great. But it's of no use if they can't even cook the burger right. I went there once a few months back & asked for a burger medium rare. It came back to me nearly raw. Plus there was no kind of seasoning or flavoring added to the meat, like a little salt & pepper, perhaps. And as far as the price, it's not THAT expensive, but it's not fast food cheap either. It's enough though that you would expect them to know how to cook a burger to all different stages of doneness, but I guess not.
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