the food is great, the ambiance is nice, and it's always packed, but they are always out of something here (be it beverages, key ingredients, or entire entrees), and the chef refuses to serve substitutions if they are out of something, so you;re usually forced to order something else. service is iffy at best--waitstaff is slow & forgetful, and once you get your food, you rarely see them again. food often arrives ice cold. staff seems bothered if you ask them for things they forget, like silverware, and they're unwelcoming to guests. the only reason to go back is the garlic fries, which are the best i've ever had. if you're lucky enough to be able to order what you want on the menu without them being out of it, and have it served timely and hot, you're in for a treat--but that rarely happens.
Pros: good food, nice ambiance, inexpensive
Cons: , unfriendly wait staff, bad service
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