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HOW TO LOSE CUSTOMERS - Review by citysearch c | Waves

Waves

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HOW TO LOSE CUSTOMERS 9/15/2003

went to Waves for the first time on September 13th, 2003 with my daughter and my girlfriend . I attempted to pay with a AAA Visa gift card,the waitress returned and said the card had been declined, when I asked to speak to the manager( this was impossible) a manager came to my table and told me that their system would not accept my kind of card. I asked him to call Merchant Card Services, another manager came to my table and told me that my card wasn't good because it was an incentive card good only for catalog merchandise(false) asked her to call card services as the card was valid and good at any place that accepts Visa she said that she had and it wasn't good. I called after returning home and of course they hadn't called and my card was valid,they just didn't do the charge correctly Pros: food Cons: no customer service more
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