Took two documents to the Richmond store. Three months later, they are now done - not to my satisfaction. The 10 day guarantee seems only a way to double the price. Originally $800 for the two, got frames free b/c it took longer than 10 days. I don't think they ever make it under 10 days. Sent the items back several times, still not good enough. Do yourself a favor - experiment with one of the smaller frame shops in town - the Big shop Aaron Brothers is NO GOOD
Pros: the Slav, some framers care
Cons: aggressive selling, shoddy work, b.s. guarantee
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