I've been a ""secret shopper"" for the Claim Jumper for close to a year, so I've eaten there many times. It can be really hit or miss. Yes, the portions are huge and a good value (particularly the side salads), but not always great. Usually good though. Unfortunately the best item was the appetizer spare ribs which is no longer on the menu. Burgers, fish and chips, lemon bar creme brulee, are very good. Friendly attentive service, although there's usually always a huge wait to get in.
Pros: large portions, comfortable ambiance, good value
Cons: long waits, crowded
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