My wife and three couples dined at Fleming's recently. We had 6:45 reservations and were seated 25 minutes late. The explanation given: Others were seated at our table with the understanding that they needed to leave by 6:30 and most restaurants in this area seat guest fifteen minutes late anyway. The manager agreed to make up our late seating with dessert - no charge. After dinner, each coupled ordered chocolate lava cake. The wait staff informed us it would take fifteen minutes for preparation. Forty minutes later dessert was served. The manager gave us the option to take appetizers off the check (which would take ten minutes to do) or give us free appetizer coupons. We opted to change the check. The staff offered no apology for poor service and the manager seemed more interested in getting rid of us than addressing our concerns.
more