My boyfriend and I just returned from a horrendous meal at the Black Lab. Not only do I agree with all the other Citysearch readers who have commented about the service (or lack thereof), but tonight really topped it off. OUR WAITRESS DUMPED AN ENTIRE TUB OF SOUR CREAM INTO MY PURSE! After looking somewhat shocked and making feeble excuses for an apology, she offered to pay for cleaning the suede out of pocket, as the manager would not do anything about it. Of course, I did not accept her offer. The manager took 5% off the cost of our $35 meal as ""compensation."" Even though my boyfriend usually enjoys the food here, we will NEVER return!
Cons: waitstaff, management, incompetence
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