My wife and I had the experience of an excellent meal ruined by poor service. Drinks never came, appetizer forgotten, long wait for refill of water glasses. The waiters seemed understaffed and under-trained. I mentioned the problem to the manager upon leaving (first telling him the food was wonderful) and he seemed uninterested.
We went back one month later and THE SAME THING - great food and terrible service! The waiter seemed frazzled and didn't even know what a Kirin Ichiban or Asahi (common brands of Japanese beer) were.
Pros: great food
Cons: ridiculously bad serv
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