The entire Queen Mary staff does an incredible job of promoting the Ghost Tour - both directly and indirectly. I must admit, even I was a little nervous about taking the tour after 'overhearing' how scary it was. Very well done. All the tour guides were very well informed of the Queen Mary history - even beyond their scripts! I was impressed with the staff as well as the facilities.
Pros: guides well versed
Cons: tour entry points, ticket sales office
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