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Worst service ever encountered - Review by citysearch c | Casablanca on the Ocean Hotel - Miami Beach Hotels

Casablanca on the Ocean Hotel - Miami Beach Hotels

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Worst service ever encountered 1/2/2003

My wife and I requested the ocean view room. Upon the arrival, placed in the other room since ocean view room was damaged after the rain. The temp room did not have any towels, hair fan did not work, no shampoo or lotion , some dirt in the bathroom. requested towels multiple times that day, desk people kept saying 'ok , in 10 minutes' for 17 hours! After being given our ocean view room, the bath tub was broken ...Restaurant inside the hotel did not have waiters and cook did not know english ... No complimentary breakfast. If you pay, it included only bagels, for fruit youhave to pay 4 dollars extra, while in the other 6 nearby hotels it was included in a price... Cons and pros, do not stay at this hotel. It has *** stars and had much worse service than nearby Comfort Inn with ** stars... Pros: pool Cons: room service, houskeeping, gym more
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