The pros: The hotel is in a great location in Bal Harbour, near terrific shopping. It has a private beach and spa service by the pool. The Atlantic restaurant has a great menu, prepared well. The staff is courteous and very responsive. The rooms are cozy and well appointed (a welcome respite from Ian Schrager wannabes). The Cons: The hotel didnt tell us that the lot next door was in the process of being completely leveled. We had to change rooms because it overlooked the construction site. The noise was so loud that you couldnt enjoy lounging by the pool. The hotel has been nicely renovated, but does show its age. We had to change rooms two more times because of problems with the plumbing and air conditioner.
Summary: The hotel seemed to lack coordination; ie, good management. Attention to detail, which distinguishes great hotels from fair ones, was overlooked.
Pros: Location, Private beach, Great restaurant
Cons: Construction site!, Poor management, Pricey for quality
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