I visit Pepe's in West Covina about 2-3 times a week with family and friends. Lately I have been very disappointed with the service and attitude of your employees. We as customers are paying good money for good food and service. The dining room closes 30-45 minutes before closing, they stop taking order through the drive thru 5-10 minutes before closing, they constantly get the orders wrong and refuse to make them right. When asked for the name of the owner to complain they give us the telephone number and tell us to go ahead and call that nothing will happen to them. There should be some kind of consequence for bad attitudes and service. They have a lot of fun talking with each other, flirting with the girls, dancing and hollering to their loud music. If they showed that much enthusiam for their job, things would be great.
Pros: excellent food, clean restrooms
Cons: rude service, drive thru horror, wrong orders
more