Between the Glendale & Pasadena Joann stores, I go to the Glendale one. The store is a little bigger with a slightly better selection. However, my main complaint is that there's really poor customer service at the Glendale location, and I've been going once a month for a few years now, so it's not just one incident. They are unwilling to help you locate merchandise, they make it seem like they're doing you a service when they cut your fabric, and they start blaring on the loud speaker about the store closing a good 45 minutes before closing, every 5 minutes!! There are also long lines for check out, since the staff is pretty slow and won't open a new lane even where there's a long line. In Glendale, I prefer to go to the Michaels store for my arts & crafts supplies.
Cons: Poor customer service
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