When forced to switch from a PPO to an HMO, Dr Houston's office was picked from a book. Last time I do that! This was the most unprofessional medical office I have ever experienced. Their bedside manner with my 5 yr old was unheard of. The doctor did not want me to accompany my child into the hygenist room even after I had explained that she had not visited the dentist before and was frightened. The hygenist was not gentle or polite when trying to ease my daughters fears. And in the end, even their receptionist was rude when I tried to express my concerns and handle my billing. The staff here has no patience or regard for people's feelings!
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