My wife's parents are coming into town from California for New Year's. We make a dinner reservation for New Year's Eve a full month in advance. Day before New Year's Eve when I call to confirm the reservation, we have no reservation (I was sitting right next to my wife when she made the reservation...we both can't be crazy). We go ahead and make a reservation for a late dinner in case we can't find something else on short notice. Luckily, we get a slot at Hardshell. When I call back to cancel at La Grotta, I ask the gentleman if he'd like to know why I'm cancelling. His response...""No, not really"". I plan to spread this 'word of mouth' experience to anyone who will listen.
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