Tommy's is located in a great spot and has great food, but unfortunately the service is very poor. I'll still eat there occasionally if I am shopping at Coventry. Whenever I do eat there or place a to-go order, particularly, the people behind the front counter walk around and ignore me when I am standing there waiting for service... and I wait, and wait, and wait. Finally, someone comes around and I place my order, but then when I come back to pick it up, I wait, and wait, and wait, since ""nobody"" sees me standing there. I think it is very rude, and the even though the food is great, this poor service always seems to happen. A good restaurant owner teachers their staff how to make good food and how to treat customers with the utmost respect. I'm still waiting for some prompt service.
Pros: selection, taste, atmosphere
Cons: rude women clerks, service
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