Good: The hygienist and assistant were wonderful. Really, really, over the top great. The office is great as well, lots to distract and keep kids busy while there.. Bad: Dr Block was too busy and rude. She looked at my son's teeth for about one minute, declared that there were cavities and they would have to be filled in a surgical setting at the hospital. I received a huge lecture, I was forthcoming with some of the diet issues we're struggling with. She told me to remove juice from the house and never ever let him have under any circumstances. She then told me that I needed to care for his teeth better than I had my own. Completely uncalled for.. Improvements: The other major issue I had was when I was struggling with my children's insurance coverage and there was a lapse. It did take me some time and to establish that they were indeed uninsured, so I cancelled the dental procedures on a Fri prior to the Wed appt. On Mon the receptionist called me and launched into a long and extremely rude lecture about how I'd known for a long time and hadn't called her, and she would not reschedule my children. Again, uncalled for.. Other: My family stuck out in this office like a sore thumb - it is fairly upscale. I feel we were treated as such. This was a terrible experience for my children that I wish had never happened..
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