So I had a little run in with the customer service department at this store and just let me say that it was by far the worst experience ever. I have worked for Best Buy before and heard some of the horror stories but never really anything had happen to me. Well this time it did and I will never shop at this store again. The employees at Best Buy need to learn that they aren't smarter because they work there, in fact the common consumer knows more about the products by reading the box then they could get from an actual employee.
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