The company changed the confirmation system with a link to confirm your appointment instead of the usual call I received every single time I had an appointment. Because I could not make my appointment, I did not click through for the confirmation, just like any other email system that makes you click to confirm your appointment; and when you do not confirm, your appointment is canceled.
They called to see where I was, and I told them I had not confirmed via the link in the email, and I told them I would call tomorrow to rebook as I was in the middle of something with no access to my calendar.
Not even 5 min later, they charged my credit card 50% of my cut, so I called back and was told by the condescending person on the phone ( who somehow found this funny and was literally laughing) that it was too bad; it was my responsibility to call to cancel; that the link to confirm does not remove the appointment. (see attached screenshot of the email) HOW WOULD I KNOW THAT? Nowhere in the email does it say you have to call to cancel? This horrible business decision CASUED Agnes to lose one of her loyal customers. I'm curious if the stylists know that the front desk is causing them to LOSE MONEY!
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