If I could put negative stars, warn every potential customer or put up flyers I would. Consumers need to be aware of who they are dealing with. The experience with pool town from start to finish was absolutely horrific. I have never worked with, communicated with or experienced such disorganized and unprofessional individuals. Our permits were approved and completed June 2021 and our pool was completed finally by June 2022 an ENTIRE year later (which was blamed on covid even though their contract says they refund $ for every week delayed after permitting). We basically paid 45k for a vinyl liner and hole in the yard. All the other labor and costs were on us. We do live on a hill and hit rock and they immediately charged us an additional 10k without a manager on site to even explain. The 10k didn’t even cover removal of the rock, which they added until we brought in our own machine which finished the job in 1 ½ days. Their staff rarely answers the phone unless its to receive a payment and the general manager only came to our site 2 times during the entire year span since the project started, always with an attitude and never replying to our calls, instead sending nasty and unprofessional text messages. Every phone call was ignored or rudely answered. We agreed to pay the additional fee due to the rock and soil considerations for our location however they continued to nickel and dime throughout the remainder of the project. Trash was left on the property for over 6 months and I made several attempts to ask them to clean it up. In the end we had to remove the debris ourselves, yet every time they came they had time to put up a pool town sign on our property. Trying to get them to install the final railing and show us how to even set up and use the pool was also painful. Note to anyone who is looking for a good pool company, this isn’t it!
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