BAD NEWS !!! Had a minor problem with our Air Conditioning Unit and called “ARS Rescue Rooter”.
The technician came and did a good job. While here he noted that our AC unit was 12 years old, and running close to its expiration date.
Being new in the home and having no history on the unit he advised us that ARS had several Cleaning / Tune Up options.
We decided to take the most expensive, since it provided a Complete Overhaul. It was to include the Overhaul, a follow up visit , and if we ever had a problem, would place us on a ”priority” list for service. This was in October 2021.
We scheduled the first visit for 12/7/21. The same technician came to do the Overhaul. What seemed strange is that while he initially told us that it would take 2 to 3 hours, he was done in 1 hour. Would have thought that their “ULTIMATE Service, which we paid $688 for, would be more than an in & out visit.
When we inquired about individual items in the package, in particular the “Corrosion Grenade”, he stated that he had forgotten to bring it, but would do it at the second visit.
So June comes and we call to schedule the 2nd contracted Inspection / Cleaning.
The woman in the office said that they didn’t offer the contract that I had signed and paid for.
Upon talking to 2 different managers, we were told 2 different things: 1) they NEVER had such a protective maintenance program, and 2) they NO LONGER offered it. Oh, by the way, we were also advised that they NO LONGER had the “Corrosion Grenade” available.
So, here I sit wondering how much, if any of the work I contracted for was done.
“BUYER BEWARE”
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