Part 1: The installers were nice, but there were many problems with their product, pre-installation information and post-installation care, and the salesman’s patronising and dismissive response to my wife when she called and complained.
Let’s start with the product - and there are several concerns: To start, a couple of windows have mismatched sides - the lines do not match up. It is NOT an optical illusion. The measurements of each side are different (see photos).
Next, one of the windows has a piece of insulation that is already coming out (again, see photos).
Next, and this may be better placed in the “post-installation” complaints, is the fact that there a plastic film and smudges on several of the windows, including those that require ladders on the outside to reach, clean, and scrape. On asking, we were told they do not clean the windows, and a supervisor added “we are not Merry Maids” (regarding cleaning the windows and cleaning the black smudges left on our walls and extensive dust left on our belongings. More on that later, but for sake of completeness, the black smudges were eventually cleaned).
I hope to continue in Part 2…
more