We purchased our 2017 brand new from Southern States Subaru and have taken it in for scheduled service since our purchase. We took it in last week for two recalls, a NC inspection and the 40,000 mile maintenance - the service rep provided us with a loaner car since they said it would take all day. When we signed for the car he said it had a full tank of gas and we should bring it back with a full tank. We drove it home and then back the next day (7.5 miles each way for 15 miles total). When returning the car we stopped at the gas station nearest the dealership to top off the tank - it took THREE GALLONS to fill it up, obviously the tank was not full when given to use the day before.
The service department charged us $126.00 for an inspection and oil change. When I mentioned to CHUCK Vasquez, our service rep, that the loaner car gas tank had not been full as we were told he was very snarky and a bit adversarial. Chuck stated, I didn’t tell you that - possibly he didn’t but the guy that gave us the car did and as a customer it really didn’t care what individual had told me - they all should be representing Southern States. Chuck tried to turn into a pissing match and then started joking around - he never offered an apology or accommodation. Chuck just acted like a jerk and as a customer it made me uncomfortable and upset.
A couple days later I received an automated survey call from Southern States Subaru basically asking if I was satisfied with my service experience - I said NO. Based on my response it allowed me to leave a recorded response and I did describing our treatment by Chuck. It end with a message stating that a manager would be in touch, I have not been contacted to date.
Based on this treatment, and I have read other bad reviews of experiences with Chuck, we will not be taking our car back to this dealership for any further service and I would not recommend it to anyone else either! It’s not the $5 but the sorry attitude and poor communication.
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