simply I called them, to check my furnace which wasn't working, their technician diagnosed the problem to be the Capacitor and asked me to buy it from them which cost $265, while the original Carrier Capacitor on the market was $20!!! and it's only plug-and-play, no handy work needed. I looked online, I found it, I showed it to the technician he approved, and I bought it online, just plug and play... but unfortunately it didn't fix the problem !!!. When I called them to tell them that, they simply turned me to "Jennifer" who was extremely uncooperative and disrespectful and just kept talking without listening, and when I asked her if she prefers to reject without even listening she said "YES.. that's the best" ... so it was a bad experience and I would never recommend to anyone ...
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