My heat pump broke during the last snowstorm. Winters HVAC (David, Josh, and Scot, and Angelina in the office) responded quickly despite not previously being my HVAC company. They were willing to fix my heat pump, but proved that it wasn't a good expenditure of funds due to repairs needed, its age, and its use of freon. I didn't want to waste money, but also didn't want to replace my whole HVAC system now. Winters left it up to me (no pressure), but provided an estimate to replace inside and outside units at a reasonable price and arranged rebates and other things that reduced cost and made my new, high quality, highest efficiency HVAC system (with whole house air purifier and mold/virus reduction) affordable. They also inexpensively fixed a long term problem of the downstairs always being too cold and upstairs having to be too hot to warm the downstairs (caused by my HVAC controls/thermostat/sensor being located upstairs) by installing connected room sensors to average /adjust temperatures). They were proficient and friendly, and even placed large moving pads throughout the house to avoid dirtying my floors. I've never been more comfortable and now my electric bills won't be multiple hundreds of dollars! BethAnne Caccivio
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