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Great Service, if you don't mind theft. - Review by Guest | Cowboy Moving

Cowboy Moving

Great Service, if you don't mind theft. 11/6/2021

I was going to rate them 5 stars, because they where very fast, very professional, and helpful, the price was right etc. Until I unpacked and realized I had an irreplaceable item, (that had some very emotional ties to) was STOLEN. (I know it was stolen, due to it was in a frame that was bundled with other pictures the same size and this was the only one missing, also with the new popularity of the fandom it would be desirable to fans) I reached out to the company and was met with "OOPS. Gee sorry. I'll 'ask' the teams, they are all very "trustworthy"" Like, they would tell you? I was not offered any sort of compensation for the missing item for me to even try to replace it. It really put a damper on an otherwise great experience. I would not trust them, and I won't recommending them. more
Owner response
Owner response 11/15/2021
Hello Natalie, My name is Jose and I would ask that you please call me at 303.789.2200, I would like to discuss this issue and find resolution. We take the issue of theft very seriously so I would like to a conversation with you. Thank you.