They replaced the main sewer line under our house... yes jackhammered up a trench in the basement floor, tore out the rusted cast iron pipe (old house) and replaced it with PVC. This was 6 years ago.
Recently the line backed up through the floor drain. We had the line cleared and then viewed with a camera which showed a sag in the new PVC line in the section they replaced. How could this be I asked... shouldn’t an underground PVC sewer line with no moving parts last for decades?
Over the next month they failed to respond to phone messages, failed to reply to an e-mail inquiry, and finally after I sent a lengthy e-mail laying out the series of events and asked for answers, sent a brief reply (with an attitude, if it’s possible for e-mails to have an attitude) stating they warranty their work for 1 year. Since this is beyond 1 year I am welcome to engage their services again to replace their replacement.
Lousy work, even lousier customer service, and oh by the way... they’re among the higher priced plumbers in town. Save yourself the headache of dealing with these people... go somewhere else.
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