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Order wrong, quantities wrong, no reply to complaint, no refund - Review by Guest | Aqua Imports

Aqua Imports

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Order wrong, quantities wrong, no reply to complaint, no refund 8/31/2020

After all the great initial communication I have got to say I’m very disappointed with Aqua Imports and their delivery. Ordered 4 Panda Garra (were meant to be in stock, they only had one which they sent) .They substituted the other Garra for Chain Loaches. As a “substitute” this is a very bad choice, Panda Garra are algae eaters and Loaches are snail eaters so why substitute for this fish? Wouldn’t a Bristlenose Pleco been a better choice, even an SAE? Another problem I now have is I only have a 55 gallon quarantine tank to put these fish into which would not have been a problem if the Panda Garra or a algae eating substitute would have arrived. Now I have Chain Loaches chasing my already stressed Rosaline Sharks, one has even had the yellow bit nipped off its tail fin! I had to rush out to get an isolation net and make an adaption to separate the fish which is very frustrating. Other issues 1) Panda Garra sent was literally the size of my thumb nail ended up putting it in my shrimp tank. I’m sure a “Medium” sized fish is not this small. 2) Looks like one of the Denilson Barbs is either malnourished or has a possible bent spine or deformity ? 3) I find it ridiculous that this was sent out with all of these factors going on, they even had a phone number to call (not just email), they should have emailed then called? 4) Sent me 5 Empire Gudgeon Instead of 6 6 They refuse to reply to my complaint or give me a refund. more
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