Due to the COVID-19 situation, I was trying to limit interaction as much as possible and Jarell Westbrook with Al Meyer Ford (now Lufkin ford) exceeded my expectations. I had been looking to trade in my 2017 Chevrolet Traverse with 118800 Miles on it but no one wanted to give me more than 10,000$ for it which left me still owing 6600$ on it. Therefore I couldn't get financed because I was so far upside down. Jarell reached out to me and I told him the situation. He was very patient and NOT pushy throughout the process of waiting for an answer from my credit union and such. They were able to give me 3000$ more for my trade in than anyone else AND get me the extended 100,000 mile warranty, while still keeping the car at the MSRP value so I could get it financed. He was also able to do pretty much EVERYTHING over the phone so when I got to the dealership all I had to do was sign the dealerships paperwork and I was DONE. That was GREAT because I hate wearing the mask for a long time... LOL I was pleased to see that all of the employees at the dealership were wearing masks though. I got a 2020 Ford Fusion SE Ecoboost and so far I LOVE it.
When I decided to see what Al Meyer Ford had to offer I had already given up hopes on being able to get financed and trade in my traverse. Silsbee Hyundai even told me that I was not eligible for the rebates or discounts if I financed thru my credit union instead of them.. So I was pretty much DONE.
I will in the future return to Lufkin ford.
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