Wow, I could not be more impressed with the service I received during the install of my new air-conditioning unit...Ed and John are rock stars and did a fabulous and thorough job and now I'm cool again!! Can't tell you how great that is!!! And I loved watching the crane maneuver the old/new units to the roof (as did all my neighbors...they had their faces pressed against their windows!) Quite a show...it was a huge crane!
Amy, you are a miracle worker! Never dreamed that I could have a new ac unit installed prior to the week-end...I figured I would have to wait into the next week to be on the install schedule. You rock, Amy! It was 85 degrees inside my apt and I was miserable, but you came to the rescue. You sure do know how to work the phones, Amy...and Ed and John agreed with me on that assessment.
Tracy, thank you for always being so nice on the phone when I called and for assisting me with the payment part of the transaction. You're top notch too, Tracy.
Ed and John, again kudos to you for a super job from start to finish...I appreciate that my apt was left clean and that all old parts/boxes/install debris were taken away and not left in the dumpster here at my bldg. Other companies who have installed here have filled up the dumpsters with debris and leaving us residents with no room for our trash bags. Small thing, perhaps, but it means a lot to me, and my neighbors. You are tops in my book (wish I could capitalize tops) and couldn't be happier with your work and how you got me back to cool again!
Mike, in summary I want to say what a super team you have in place and I won't hesitate to use you all again and I will happily refer General to family/friends (I have already given out 2 of Ed's business cards...one to my sister and one to a neighbor.)
General is a Class Act and I am very grateful you saw to my needs so quickly. Means a lot to me!
Have a nice day!
Elizabeth (Betsy) Kenney
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