I have never experienced anything as bad as I have in hiring A-1 sewer and drain. I called at 9am and was told that they would schedule the repair and get back to me. I got a return call after wasting a day at 4pm stating that their tech was running behind and that it would take place in approximately 2 hours. No call until 9:45 pm stating that they would schedule me 1st in the mourning. I got the call at 8:30am and the tech moved on to other jobs as I took a shower and was not available for the 4 second phone call. I called the office where the receptionist informs me that she must call the supervisor Ray to schedule me again with a different tech. The tech arrives at 11:30am and immediately refers to a price booklet which states for A-1 plumbing that unclogging a garbage disposal will cost $566.00. I was shocked! Then the tech tried to inform me that no one guarantees their work and provides the quality of A-1 sewer and drain. The tech then asks for my credit card and begins to ring me up for a job quoted on google that should cos: (Clog: $150 to $200. You may need to clear the pipes or plumbing further down than the sink or shower drain. Jam: $0 to $100. Try to clear it yourself by cleaning the garbage disposal.)" Wow, the tech disassembled the disposal found that it was'nt clogged and then after an hour of banter tried to upsell me to replacing the disposal for over $1100.00. Again, I was SHOCKED! I called a competitive certified plumber who informed me that the job would cost $375,99. I will also tell you that in my dissatisfaction of wasting 2 days while attempting to be rung up for huge bills, that the supervisor would not speak with me. I have called my credit card company in fear that I will be charged for an over estimated repair that never took place. The tech was not even able to reassemble the disposal he took apart! I have a pan under my sink until a real plumber can fix it for a reasonable price! If I could rate A-1 in negative stars what do you think I would do?
more