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Poor customer service - Review by Guest | Recreational Concepts

Recreational Concepts

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Poor customer service 8/27/2019

This company damaged my yard while installing a pool for my neighbor. They entered my property without permission and caused significant damage to my yard as the ground was very wet when they decided to start the project and got the crane stuck. They then proceeded to dump several dump truck loads of gravel onto my yard to try to get the crane out, again all without my permission. The "grass" they planted was almost all weeds and when I tried contacting them simply to request treating my yard to eliminate the weeds, they refused to talk to me. The receptionist is very rude and kept saying "what do you want us to do about it?" She repeatedly refused to allow me to talk to the owner until I threatened to sue them or report to BBB. At that point, the owner said they would come by within a couple of days to assess and treat the yard and never showed up so I ended up reporting them. Terrible company. I got nothing but attitude from them and they clearly don't care about the quality of work they leave behind or customer satisfaction. more
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