I visited the Ken Towery location at 4050 Cane Run Road on Wednesday, June 26, 2019 because my car was overheating. After waiting about thirty minutes, the customer service guy came and got me, and he and a mechanic showed me where the radiator was leaking, and that the hoses needed to be replaced. They also told me I had a leaky valve cover gasket, and that to repair all of this would cost me about $977.00. I opted out of replacing the gasket, and asked how much for just the radiator and hoses. The guy shows me prices written on a note sheet, and points directly at the numbers $189.00. I said "So about $200.00? Right?" He says "might be a little more, but yes, about $200". So I go and wait. Finally, after about 3 1/2 hours, the customer service guy tells me it's ready, and the price will be $773.00!!! I of course argued this, told him what the guy said and the price he SHOWED me, but he said if I wouldn't pay the $773.00, all he could do was take the parts off, and that would take another few hours. He insisted that the mechanic had said the price was about $200.00 OFF the 977.00 he'd priced the whole deal including the gasket. So, as in another review on this site, he was basically holding me hostage. I was going to wait for the parts to be taken off, but I hadn't eaten or slept, and had to return to work for another overtime shift that night. So I gritted my teeth, paid the money, and vowed to make them infamous. I am hearing-impaired, and they knew it and exploited it. I'll never do business with Ken Towery again, and I urge anyone reading this to stay away from this den of liars and thieves. I wish I had more room in this review to explain further.
more