Summary: Price was outrageously unfair, 3 times the fair market price. Work was done well, and on the same day as requested -- but was it worth it?
Details: Leaking faucet in the bathroom. Called three other plumbing companies, asking for service on same day; none was available. Called ABC, they said they could send someone on same day but didn't know when.
Technician arrives, assesses that the faucet needs replacement. Doesn't have a faucet in his truck, but if I buy one he could install it right away. Cost estimate is $1440 with their own faucet, $969 if I buy it myself (bought one at Do It Best around the corner for $150).
Technician does the work, takes about 50-55 minutes. I ask to see the details of the $960 charge, it has no items other than one 60-minute entry ($584) and another 30-minute entry ($385) adding up to $969. I say it's .. outrageous; he walks out to the truck and comes back in writing off the 30-minute charge; please notice that he hadn't worked for that time. Now I'm paying $584 for one hour of labor. Notice that this is their regular rate, not the same-day emergency rate.
I ask to pay later and discuss the issue with the office, but I'm forced to pay right away. This is about 3 times as much as a fair plumber charges. The job was done well, relatively quickly, and especially on the same day as I needed it. Was it worth it? Not sure.
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