The gas company determined that although we had gas at our service at the house, it was not getting to the pool heater. Jeremy did some investigation and determined that the gas pipe had rotted off below grade by the pool. He also determined that since the pipe had been bad for some time, water had seeped into the line. He pumped the line out and replaced the damaged portion of the pipe. Once we had gas restored, Jeremy went the extra mile of helping me light the pilot. Great friendly guy, tenacious about solving my issue!
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