Update of my review from 5/23: Just as we thought the management of this project couldn’t get any worst! It can! After 3 weeks left with a wrecked yard because of their delays and subpar service (and weather has nothing to do with it) We were told we need dirt to finish the backfill that was scheduled today. Its not just some dirt, its a few truck loads. They should’ve figured this out prior to the work schedule so we have had the dirt ready on site.Total amateurs! Let me also mention, liner installation was almost cancelled because I refused to take down my review last week. The nerve to try to blackmail us! I said I will update if they put together their acts. They will take your money and wouldn’t care any less of your business once you’re stuck in a contract. Don’t be the next victim!
5/23 DO NOT INVEST your hard earned money with Pool Town. You will have constant frustration with the poor planning and coordination of the handling of your business by the project manager Maria. Regardless of repeated instances and escalation to Alex the general manager and Leesa the customer care manager, nothing will be done and addressed and instead will continuously refuse accountability for the delays and blame it on their sub contractors and to your lack of patience to accept lousy excuses. Disregard as well the sales pitch of 35 days guarantee as we have repeatedly ask when the counting begins and they won’t give you a day because again they refuse of any accountability. Every time we want to go back to the sales rep Ron, we will just get a text Im driving call the office. I have all supporting communication to this review, too much to share in detail. My hope is to help other customers avoid the same experience. Don’t get stuck with a wrecked yard like us. Take your business some place else.
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